01
Catch the enquiry
A ring, a WhatsApp, an Instagram DM, an SMS, or a website chat. One path. Not five inboxes.
HomeAI receptionist
Front desk
An AI receptionist for every way people reach you.
Phone, WhatsApp, Instagram, SMS, and web chat. After hours. Memory for the next message. A human when the rules say so.
FusionSync implements the front desk around how your customers already write and call. It answers, qualifies, books or queues, reminds, and follows up. When the request is clinical, angry, or out of scope, it hands the thread to your team with the conversation attached. You are not buying a ranked receptionist product. Dental clinics have a live industry page. Other industries use the same job with a different script.
The job
What the receptionist is hired to do.
The same work a strong front desk already does, except the line does not go dark when someone is with a customer or the office is closed.
02
Answer the routine
Hours, services, location, what to bring, new vs existing. Invented clinical or legal advice is not allowed.
03
Move it forward
Book a real slot, take a callback, or start a reminder sequence. Silence is not the next step.
04
Stay in the loop
The next message, or the next human, still has the name, the ask, and what was already promised.
Channels
Where it actually sits.
People do not pick one channel. The receptionist has to follow them, with the same rules, or the desk is still the bottleneck.
01
Phone
Inbound calls in your greeting. Overflow while the desk is busy. Missed rings start a text or WhatsApp instead of dying in voicemail.
02
The thread people already use for 'are you open' and 'can I come tomorrow'. Qualification, booking, and reminders in the same chat.
03
DMs from the profile they already follow. Comments can open a private thread. Same booking and handoff rules as WhatsApp, scoped to the account you connect.
04
SMS
Missed-call text-back, confirmations, and reminders where WhatsApp is not the local habit.
05
Web chat
The website visitor asks the same questions as a caller. The answers and the booking path should match.
After the first reply
After hours, memory, reminders, and a person.
Answering once is not the product. The leak is the night-time message, the person who goes quiet, and the teammate who picks up with no context.
01
After hours
Coverage is scoped to the hours you want covered: nights, weekends, lunch, overflow. We do not stamp 24/7 on the door unless that is what we actually run for you.
02
Conversation memory
The next WhatsApp, DM, or call should not start from zero. Name, treatment or job type, slot offered, and last outcome sit on the contact so follow-ups make sense.
03
Reminders and follow-up
Confirmation after a book. Reminder before the appointment. A second and third touch if they go quiet. No-show recovery when that is in scope.
04
Handoff to the team
Live transfer on the call, or the chat lands in a queue with the transcript. The person who takes it sees what was asked and what was promised.
05
Human in the loop
You set the rules: clinical questions, deposits, complaints, 'I want a person', emergencies. The AI stops. A human owns the next step. That is part of the install, not an apology.
By industry
AI receptionist for your industry
The channels stay the same. The script, hours, and booking rules change. Dental is live. Message WhatsApp if your desk is a different vertical. We will say whether the same install applies.
Live
AI receptionist for dental clinics
Missed calls, WhatsApp, overflow, after hours, and booking in front of the practice diary.
Coming soon
AI receptionist for med spas
Consult booking, treatment interest, and after-hours DMs on the same front-desk path.
Coming soon
AI receptionist for home services
Emergency vs booked job, overflow while crews are on site, missed-call recovery.
Coming soon
AI receptionist for law firms
Intake, conflict-safe questions, and routing to the right practice area.
Coming soon
AI receptionist for automotive
Sales and service calls, workshop or test-drive booking, web-lead follow-up on the phone.
Questions
What people ask before they install one.
01
What is an AI receptionist?
Software FusionSync implements as your front desk on phone, WhatsApp, Instagram, SMS, and web chat. It answers routine questions, qualifies, books or queues, reminds, and hands a human the cases that should not be automated.
02
Does it work after hours and on weekends?
Yes, for the hours you put in the install. Nights, weekends, and overflow are common. We do not claim 24/7 unless that is the coverage we actually run.
03
Can it handle WhatsApp?
Yes. WhatsApp is a first-class channel: questions, qualification, booking, reminders, and handoff in the same thread, on the number you already use where the Business API allows it.
04
Can it handle Instagram DMs?
Yes, when we connect the professional Instagram account. DMs (and comment-to-DM where you want that) follow the same booking and escalation rules as WhatsApp.
05
What happens when someone wants a human?
Live transfer on the call, or the chat is assigned to your team with the transcript. You write the triggers: 'speak to a person', clinical questions, complaints, deposits, emergencies.
06
Does it remember previous conversations?
Yes, on the contact record we keep in front of your diary or CRM. The next message should know who they are, what they asked for, and what was already offered. That is conversation memory, not a new chatbot every time.
07
Will it send reminders and follow up if they go quiet?
Yes, when that is in scope. Confirmation after a book, reminder before the slot, and a follow-up sequence if the thread stalls. No-show recovery can sit on the same layer.
08
Can it book appointments into our calendar or PMS?
That is the point of the install when the diary can be connected. Depth depends on the calendar or PMS. If write-back is not possible yet, it still captures a real request and queues the desk with context.
09
Will callers know they are talking to AI?
We disclose where the market or the client requires it, in the greeting or the first reply. The voice and the copy are still yours. We do not pretend it is a named staff member.
10
Does this replace our receptionist?
It covers overflow, after hours, and the repeat questions that burn the desk. Your people take the work that needs judgment. Most practices keep a human at the chair-side desk.
11
Do you have an AI receptionist for dental clinics?
Yes. That page is live. Use the dental card in AI receptionist for your industry, or open AI receptionist for dental clinics.
12
How do we start?
Message WhatsApp. Bring the channels you already use, opening hours, and whether overflow or after hours is the leak. We will tell you if a receptionist install is the right first step, or if you need the full industry system.
Next step
Message the channels, hours, and where people go quiet.
I will tell you whether an AI receptionist is the right install. If you run a dental clinic, the dental page is the detailed offer.