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Patient enquiry and booking for Tricity dental practices
Turn more patient enquiries into booked appointments.
Your clinic already gets enquiries from Google, WhatsApp, Instagram, your website, and the phone.
We build the system that responds, qualifies, follows up, and helps turn those enquiries into appointments.
Your PMS stays. Your patient booking happens through PatientInFlow.
PatientInFlow provides the patient-facing booking experience, while your existing PMS remains the system your clinic uses to manage its records and operations.
Want to keep booking through your existing PMS? We can also discuss connecting PatientInFlow with supported PMS platforms.
First 5 Tricity clinics. 14-day live pilot. ₹5,000/month if you continue. No upfront implementation fee.
The leak
Getting the enquiry is only the beginning.
The enquiry was generated. The appointment was lost.
Reception is with another patient.
Someone forgets to follow up.
The patient asks one more question and disappears.
What PatientInFlow does
The system after the enquiry, including the booking.
PatientInFlow owns the patient journey and the patient-facing booking experience. The PMS stays the clinic's operational system.
- Enquiry
- Response
- Qualification
- Booking
- Follow-up
- Appointment
AI receptionist
Answers patient questions and guides them toward booking.
Routine questions get an immediate reply, including after hours, with a clear next step to a person when needed.
RespondQualifyGuide
WhatsApp + website
Patients start where they already are.
WhatsApp and the website are the usual doors. Other channels can join the same journey when they matter to this clinic.
WhatsAppWebsiteOne journey
PatientInFlow booking
Treatment, dentist, time, appointment.
The patient chooses the treatment, the dentist or provider, and an available time. PatientInFlow runs that booking experience.
TreatmentDentistTimeAppointment
Human handoff
Your receptionist takes over when a person is needed.
Emergencies, clinical judgement, or a callback request go to the desk with the conversation attached.
ContextPersonContinue
Built around your clinic
- Treatments
- Dentists
- Hours
- Booking rules
- PMS
We configure PatientInFlow around this clinic instead of dropping a generic chatbot onto your website.
The website
The booking widget lives on your clinic website.
You already have a site, or we set one up. That page is where PatientInFlow booking sits: treatment, dentist, time, appointment.
Website chat, WhatsApp, and the other enquiry doors send the patient to this same widget. It is the center of the patient acquisition system, not a form bolted on at the end.
PatientInFlow booking
Treatment, dentist, time, appointment. Every conversation is aiming here.
One enquiry
From a website question to a booked slot.
01
Website chat
The patient asks. The assistant answers from your clinic knowledge.
Location, treatments, hours, and other routine questions get an immediate reply. When they are ready, the assistant points them to the booking widget.
02
CRM
The same conversation is logged as a lead.
Reception can see what was asked, what the assistant said, and whether they booked. Nothing lives only in a WhatsApp thread.
03
Calendar
The slot is booked on the PatientInFlow calendar.
The appointment sits in PatientInFlow. Your PMS stays the system the clinic uses for records and operations.
One patient
What this looks like after hours.
01
8:47 PM
Patient enquires after hours.
02
8:48 PM
Gets an answer.
03
8:51 PM
Offered a PatientInFlow booking.
04
Next day
Reminder sent.
05
If they don't book
Follow-up continues.
First 5 Tricity clinics
14-day live pilot.
We implement the agreed PatientInFlow system around your clinic and run it live with real patient enquiries.
Live first
After 14 days, you decide whether to continue.
Or stop. No long-term lock-in.
If you continue
₹5,000/month
Complete agreed system.
- No upfront implementation fee
- Founder-led implementation
- Your PMS stays
- PatientInFlow runs the patient-facing booking
PMS booking
Want to keep your existing PMS booking workflow?
PatientInFlow can connect with supported PMS platforms, including Bestosys and other clinic systems, so the patient journey can still connect with the booking workflow your clinic already uses.
- Bestosys
- Practo Ray
- Dentee
Integration depends on the PMS and the booking capabilities available.
Have a specific PMS? Send us a message and we'll discuss how it can work.
Founder-led
Built and implemented by Shubham Kashyap, founder of FusionSync.
You work with the person who designs and implements the system. We have not launched a Chandigarh clinic yet. The founding program is how we're building the first local implementations. We will not invent testimonials.
Shubham KashyapFounder, FusionSync AI
Patient journey check
You're already getting enquiries. What happens to the ones that don't become appointments?
Put in a few numbers from your clinic. We'll show you where the gaps may be.
Your current patient journey
- New enquiries
- 100
- Appointments
- 20
- Didn't become an appointment
- 80
You're currently converting 20 of 100 new enquiries into appointments.
This includes people who may have been unsuitable, not ready, unreachable, or simply never followed through. The point is to see how much of the journey is currently unaccounted for.
Explore a scenario
If you recovered this share of unresolved enquiries
20Current28Scenario
+8 potential appointments
from the same 100 enquiries
₹80,000 potential appointment value
Same demand. Fewer patients lost between enquiry and appointment.
Straight answers
What practice owners ask before they book a demo.
01
Do we need a website first?
You can keep the site you have, or we set one up as part of the founding offer. The PatientInFlow booking widget lives on that site. Website chat, WhatsApp, and the other channels send patients to the same widget.
02
Do I need to replace my PMS?
No. Your PMS stays the system your clinic uses for records and operations. Patient booking happens through PatientInFlow.
03
Does PatientInFlow do the booking, or does my PMS?
PatientInFlow handles the patient-facing booking experience: treatment, dentist or provider, available time, appointment. The PMS remains the underlying clinic system.
04
Which PMS can you connect if we want to keep PMS booking?
If you already want booking to stay in your PMS workflow, we can discuss connecting PatientInFlow with supported platforms including Bestosys, Practo Ray, and Dentee. Integration depends on the PMS and the booking capabilities available. SoftClinic and other systems can be discussed. Send us a message.
05
Will this replace my receptionist?
No. It handles repetitive questions, booking, and follow-up. Your team takes over when a person is needed, with the conversation attached.
06
Does the assistant give medical advice?
No. It uses approved clinic information and logistics. Anything that needs clinical judgement goes to your team.
07
What does the clinic pay?
No upfront implementation fee. A 14-day live implementation with real patient enquiries. If you continue, ₹5,000/month for the complete agreed system. That is the founding offer for the first 5 Tricity clinics.
08
What happens after 14 days / if I stop?
You decide. Continue at ₹5,000/month, or stop. There is no long-term lock-in if you stop after the 14-day live pilot.
09
Does the clinic have to be in the Tricity?
This founding offer is for clinics in Chandigarh, Mohali, Panchkula, and Zirakpur.
First 5 Tricity clinics
Let's run PatientInFlow with your live enquiries.
Tell me how patients currently reach the clinic and which PMS you use. We implement the agreed system, run a 14-day live pilot, then you decide.
No upfront implementation fee. ₹5,000/month if you continue. Founder-led.