Today
- Check WhatsApp, Instagram, the website form, and missed calls as separate piles.
- Answer the same treatment and timing questions again.
- Chase people who said they would book later.
- Remember reminders, cancellations, and no-shows by hand.
Patient acquisition for Tricity dental practices
Turn more patient enquiries into appointments.
Your clinic may already be getting enquiries from Google, WhatsApp, Instagram, your website, and the phone.
The problem is what happens after the enquiry arrives. We build the journey around your clinic, from first message to booking, follow-up, and show-up. Your existing PMS stays in place.
First 5 Chandigarh and Tricity clinics. Founder-led. No upfront implementation fee.
- 01Google, Instagram, WhatsApp, website, phone
- 02New enquiry
- 03Immediate response
- 04Qualify, answer, offer a booking path
- 05Follow-up if they do not book
- 06Appointment
- 07Reminder and show-up
The leak
Getting the enquiry is only the beginning.
A patient sees your clinic on Google. They open the website. They send a WhatsApp. They call. They ask about implants, braces, a root canal, a cleaning, or pain.
Then what?
- 01
Reception is with another patient.
- 02
The message arrives after hours.
- 03
Someone replies hours later.
- 04
The patient asks one more question and goes quiet.
- 05
Nobody follows up.
- 06
Booking becomes a long WhatsApp thread.
- 07
They say they will check and let you know.
- 08
The enquiry disappears. The clinic never sees where it went.
More marketing into a leaky journey creates more enquiries and more work, without necessarily creating more appointments.
What we build
The system between marketing and the chair.
Marketing creates demand. Your clinic provides the treatment. We build what happens in between.
- 01Marketing: Google, Meta, SEO, Instagram, referrals
- 02Capture, respond, qualify, book, follow up, remind, recover
- 03Appointment, then a patient in the chair
Your website is one door. The patient journey around it is the system.
Configured first
First we set the system around how this clinic works.
Automation only helps if it matches your treatments, dentists, hours, and how you actually book. We do not drop a generic workflow on every practice.
How an enquiry moves
New enquiry, contacted, ready to book, booked. You can see where each person is, not only that a message arrived.
After they book
Consult, treatment planned, in treatment, follow-up, completed. Only the stages this clinic actually uses.
What we need to know
Treatments, dentists, availability, booking rules, FAQs, policies, what the assistant may say, and when a human must take over.
The assistant works because the foundation is yours, not because every clinic gets the same script.
Where patients start
Wherever they message, the journey can start in one place.
Patients do not all use the same channel. The clinic should not lose an enquiry because it arrived in the wrong inbox. We connect the channels you actually use.
WhatsApp
Questions, treatment interest, and a path toward a slot, in the app patients already use.
Instagram
DMs can enter the same journey instead of dying in a social inbox. Included when we agree that channel.
Website
A visitor can ask and move toward booking without starting a separate email thread.
Calls and missed calls
A ring that nobody caught can still become a recorded enquiry, if that path is in scope.
Email
If the clinic still gets email enquiries, they can sit on the same record.
SMS
Reminders or follow-up by SMS when that is how this clinic already reaches patients.
Several doors. One patient journey.
The assistant
One assistant that knows this clinic.
It is not a generic chatbot saying hello. It is configured around your treatments, dentists, hours, policies, and how you want appointments handled.
Understand
It works from information you approve.
- Treatments, dentists, hours, location, and FAQs
- Booking rules and what it must not invent
- It keeps the thread so the patient does not repeat themselves
Qualify
It finds out why they wrote.
- Treatment interest and urgency
- The questions this clinic needs answered before a slot
- The next useful step: book, request a time, or speak to the desk
Help them book
The booking behaviour is yours.
- Treatment, dentist, and a slot, when that path is agreed
- Or a slot request that reception confirms
- No forced auto-booking if you do not want it
Continue
If they do not book, the journey does not end.
- Follow-up on the timing and tone you approve
- Tied to what they asked for, not a random blast
Hand to a person
When a human is needed, the desk gets the context.
- Emergencies, clinical judgement, or a callback request
- Questions outside what you approved
- The patient does not start again from zero
Keep a record
Useful conversations update the patient record.
- Source, interest, status, and what was said
- So the desk is not copying WhatsApp into a notebook
The assistant handles the conversations you want automated. The rest goes to your team. It does not diagnose or give clinical advice.
After the chat
The journey does not stop when the chat goes quiet.
A reply in the moment is one job. Confirmations, reminders, cancellations, and no-shows are another. Both sit on the same path.
They enquired and did not book
Follow-up continues. Status updates. The next step is offered again.
They booked
Confirmation, details, and the instructions this clinic wants sent.
Before they come in
Reminders, and a way to move the slot if they cannot make it.
They cancel
Reschedule path, status update, and the desk is told when a person is needed.
They do not show
A recovery follow-up, then back into a booking path if they still want to come.
They started treatment and stalled
Follow-up on the clinic's own next step, not a generic marketing blast.
They sound urgent
Clinic escalation rules. A person, not an automated medical answer.
One patient
What this looks like for a patient in the Tricity.
- 8:47 PM
They find you after hours
A patient searches, opens the site or WhatsApp, and writes: they have tooth pain and want to be seen tomorrow.
- 8:48 PM
They get a reply
The assistant understands the reason, the urgency, and the preferred time, from rules you approved.
- 8:51 PM
A booking path
They are offered a slot or a slot request, depending on how this clinic books.
- Next day
A reminder
If they booked, they get the reminder this clinic wants sent.
- If they stall
Follow-up, cancel, or no-show
If they do not book, cancel, or miss, the same journey continues instead of a lost chat.
The clinic does not need a different tool for every step. The patient stays on one journey.
Your team
Your receptionist stays in control.
This is not a replacement for the front desk. It takes repetitive patient communication off their phone so they can stay with the patient in the chair.
With the path in place
- New enquiries are captured in one place.
- Common questions and a booking path run without waiting on the desk.
- Follow-ups and reminders go out on the agreed rules.
- Exceptions come to the team with the conversation attached.
Your receptionist handles the people who need a person. The system handles the repetitive work around them.
Your clinic software
Keep the PMS you already trust.
You do not replace Bestosys, Practo Ray, Dentee, SoftClinic, or whatever already holds records and billing. We build the patient-facing layer in front of it.
- Bestosys
- Practo Ray
- Dentee
- SoftClinic
- Your current PMS
If the PMS can take the booking
The patient path can hand the slot across in the way that software allows. Scoped in writing first.
If it cannot
A slot-request or clinic calendar layer, then reception confirms and it lands in the PMS the way you already work.
We do not ask you to rip out a system the clinic already depends on just to improve the journey. See how booking is scoped.
Two phases. One idea.
First fix the path. Then put more patients into it.
Phase 1 builds the conversion path. Phase 2 puts more demand into it.
Phase 1. Build the patient path.
This is the complete foundation. Every new enquiry should have somewhere to go.
- Clinic configuration, treatments, dentists, rules
- Capture from the channels we agree
- Assistant, qualification, booking or slot request
- Handover to reception when a person is needed
- Follow-up, confirmations, reminders, reschedule, no-show recovery
- Handoff in front of your PMS
- A simple view from enquiry to booking to show-up
Phase 2. Grow demand. Optional.
Once the path can hold demand, we can put more into it. This is a menu, not a second package you must buy on day 31.
- Patient reactivation and recall
- WhatsApp or treatment campaigns
- SEO, Google Business Profile, review work
- Instagram or Facebook content
- Google or Meta ads, run by you or with us later
What Phase 1 does not include. Phase 1 is the conversion path. It does not include ongoing SEO, paid ads, social media management, large content production, or recurring campaign retainers. Those can come after the foundation is running.
First 5 Tricity clinics
Run the system with your clinic for 30 days.
I implement the agreed Phase 1 system around your clinic and run it with you for 30 days. No upfront implementation fee. The clinic covers operational usage on its own accounts, such as OpenAI.
This is not a limited software trial. The 30 days are the complete Phase 1 implementation, live: build, launch, tighten, measure.
- No upfront implementation fee
- Fixed Phase 1 scope, written down first
- Your PMS stays
- You decide on day 31
How the 30 days run
- 01
Build
Foundation, channels, assistant, booking path, PMS handoff, and the follow-up rules.
- 02
Launch
The agreed journey goes live. You review real patient scenarios with us first.
- 03
Tighten
We look at conversations, booking friction, drop-offs, follow-up, and handoffs.
- 04
Measure
Enquiries, replies, bookings or requests, follow-ups, reminders, show-up where you can share it.
The 30 days measure how the path performs. They are not a promise of a set number of new patients.
Day 31
You decide.
Continue
Keep using the same Phase 1 system. There is nothing to unlock or migrate.
Expand
Add growth work later: campaigns, local search, reviews, ads, only if useful.
Stop
If it is not useful, we remove the system layer. Your PMS and existing clinic setup stay.
No long-term lock-in during the founding period. What you keep if you stop is agreed in writing before we start.
Your time
What we need from you.
The first practice call is about 30 to 45 minutes. You do not become the technical operator.
Before we build
- Clinic information, treatments, dentists, hours
- PMS details and how you book today
- FAQs, booking rules, and when a human must take over
- Website or WhatsApp access where required
During implementation
- Answer questions in discovery
- Review important assistant replies
- Walk a few patient journeys with us
- Approve before it goes live
After launch
- Handle the patients who need a person
- Give feedback when a reply or rule is wrong
After launch you run the clinic, take the handovers, and tell us when something needs to change.
Founder-led
Built and implemented by the person who designs it.
You work with Shubham Kashyap, founder of FusionSync AI. No rotating account team. The system is scoped around this clinic, then implemented and tightened by the same person. We have not launched a Chandigarh clinic yet. We will not invent testimonials.
Shubham KashyapFounder, FusionSync AI
Built around your clinic
Treatments, dentists, rules, and tone are configured. Not a template with the city name swapped.
Your PMS stays
The patient-facing layer sits in front of the software you already run.
The journey, not only a website
A site can be one door. Capture, reply, book, and follow-up are the rest of the path.
Founder-led
The person you speak to is the person implementing the system.
Not a brochure site
This is more than a dental website.
| A typical clinic website | This patient path |
|---|---|
| Shows treatments | Captures the enquiry |
| A contact form | WhatsApp, site, calls, and the channels you use |
| A phone number | A path when the desk cannot pick up |
| A WhatsApp button | A WhatsApp journey, not a buried chat |
| A Book Now button | A booking or slot-request flow |
| No follow-up | Follow-up, reminders, no-show recovery |
| Website clicks | Enquiry to booking to show-up |
A website helps a patient find the clinic. This system helps move that patient toward an appointment.
Patient journey check
How many enquiries are falling out of your patient journey?
Put in a few numbers from your clinic. We'll show you where the gaps may be.
Your current patient journey
- New enquiries
- 100
- Appointments
- 20
- Didn't become an appointment
- 80
You're currently converting 20 of 100 new enquiries into appointments.
This includes people who may have been unsuitable, not ready, unreachable, or simply never followed through. The point is to see how much of the journey is currently unaccounted for.
Explore a scenario
If you recovered this share of unresolved enquiries
20Current28Scenario
+8 potential appointments
from the same 100 enquiries
₹80,000 potential appointment value
Same demand. Fewer patients lost between enquiry and appointment.
Chandigarh, Mohali, Panchkula, Zirakpur
Built around how Tricity clinics actually run.
Patients often message before they call. They write after hours. Reception is already with someone in the chair. The same person may move from Instagram to WhatsApp to the phone. The clinic already has a PMS it does not want replaced.
- 01
They ask about treatment, price, and timing before they commit to a slot.
- 02
Family and referral traffic still matters. The path still has to hold it.
- 03
Call, WhatsApp, and a website can all be doors. They should not be three separate piles.
Straight answers
What practice owners ask before they say yes.
01Do I need to replace my PMS?+
No. The system sits in front of the PMS you already run. How a booking lands there is scoped before we implement.
02Which PMS do you work with?+
Bestosys, Practo Ray, Dentee, SoftClinic, and other clinic software when a practical handoff exists. If live write-back is not possible, we use a slot-request path and reception confirmation.
03Is this just a chatbot?+
No. The assistant is one part. The work also includes how enquiries are captured, how booking works, follow-up, reminders, handover, and a simple record of what happened.
04Will it replace my receptionist?+
No. It handles repetitive questions and follow-up. Your team takes over when a person is needed, with the conversation attached.
05What if the assistant does not know the answer?+
It follows the handover rules you approved and sends the patient to the clinic team. It does not invent clinical advice.
06Can patients book on WhatsApp?+
Yes, when that path is in the agreed scope for this clinic.
07Can they book from the website?+
Yes. The website can use the same booking or slot-request journey.
08What if I do not want automatic booking?+
Then we run a slot request. Reception confirms. That is already how many Tricity clinics prefer to work.
09What happens if they enquire and do not book?+
Follow-up continues on the timing and tone you approve. The journey does not end when they go quiet.
10What if they miss the appointment?+
A no-show follow-up can offer a new time and tell the desk when a person should call.
11Can it handle missed calls?+
Yes, if missed-call handling is in the channels we agree for this clinic.
12Can it handle Instagram?+
Yes, when that connection is in scope. If it is not, Instagram can wait. WhatsApp and the website usually come first.
13Do I need a website?+
Not always. We design around the channels this clinic actually uses. A site is still a useful door for Google visitors.
14Does the assistant give medical advice?+
No. It uses approved clinic information and logistics. Anything that needs clinical judgement goes to your team.
15What does the clinic pay?+
No upfront implementation fee for the founding period. The clinic covers operational usage on its own accounts, such as OpenAI.
16What happens after 30 days?+
You decide. If you continue, you keep using the same Phase 1 system. Growth work is optional after that.
17What happens if I stop?+
No long-term lock-in during the founding period. You keep your domain, PMS, photos, and your own accounts. We remove the system layer we added. Ownership is written down before we start.
18Do I have to be in Chandigarh?+
This founding offer is for clinics in Chandigarh, Mohali, Panchkula, and Zirakpur.
First 5 Tricity clinics
Let's see what happens after a patient enquires.
Tell me how patients currently reach the clinic, which PMS you use, and what happens after a WhatsApp or a missed call. We map the journey and decide what Phase 1 should take over.
No upfront implementation fee. Fixed Phase 1 scope. You decide on day 31.